Late for work, so already in shit, and in further shit because I had an asshole customer who was rather abusive, who I ended up hanging up on. However because he had a disability, I am the bad guy, even though I didn't get testy until towards the end, and even then I didn't shout at him or insult him; the fact I had a slight edge to my voice after a bombardment of abuse was enough. I also didn't resolve him quick enough. If I could have even got a word in, perhaps I could have. Fuck jobs.

Just happened this afternoon. Needless to say - he's somewhat shaken up. His first fatality.
http://www.theage.com.au/victoria/commuters-face-lengthy-delays-20120316-1vacq.html